< 2026 Topic Previews / Continuing Education Series

Are you afraid of encouraging change?

Does every office decision revolve around “what-ifs”?

It is vital to have a vision and share it.

During this CE session you will learn the importance of how team members and systems need to be in sync and work together productively. Doctors and team members will gain the confidence to let their voices be heard and express themselves in a fearless atmosphere by having a clear understanding of what needs to be accomplished.

Learning Objectives

1. Identify opportunities for team members to increase interoffice communication and empower growth.

   • Successful team meetings
   • Department meetings
   • Communication board
   • Morning huddles

2. Summarize what it takes to have a successful recare system. A healthy hygiene program equals a healthy practice!

   • Key practice indicators (KPIs)
   • Follow up system for recare success
   • Knee to knee, eye to eye, heart to heart
   • The power of words

3. Design steps to reduce cancellations and no shows

   • Controlling downtime
   • Downtime review
   • Stop letting your patients control your practice
   • What’s the bottom line?

4. Implement systems to fill the holes and increase practice profitability.

About the Speaker

Kay Huff

Whether she’s delivering engaging talks on the lecture circuit or working directly with dynamic dental teams in practices nationwide, Kay puts decades of hard-earned experience to work for her valued clients. She started out as an ambitious assistant and quickly worked her way to front office roles like treatment coordinator and office manager. Her natural leadership skills and proven talent for building and motivating teams, continually improving business systems and enhancing practice profitability led her transition to full time practice coaching. Since then, Kay has been a driving force in helping hundreds of practices exceed their goals, as well as an inspiring presenter who brings audiences warmth, laughter and most importantly, tips, tricks and practical advice they can immediately put to work and get tangible results.